Andrew De Asevedo

Desktop Support Engineer

Fulltime

Leader Bank

July 2026 — Present

My first experience working in I.T. Having a blast learning more about technology and the policies of a business

• Develop and maintain shell scripts to automate common system administration and endpoint configuration tasks, improving deployment consistency and reducing repetitive manual work.
• Resolve approximately 25 support tickets per week, troubleshooting hardware, software, networking, VPN, and authentication issues while maintaining high customer satisfaction.
• Troubleshoot complex technical issues through systematic diagnosis, root-cause analysis, and network-level investigation, escalating issues with detailed technical context and thorough documentation.
• Still new!

Field Applications Engineer

Contractor

IntraPosition

May 2025 — Present

First gig after graduation and continue to this day doing whatever needs to get done here and there.

• Led onboarding and deployment efforts for Mass General Spaulding Rehabilitation Hospital, enabling the successful implementation of enterprise equipment-tracking software.
• Installed, configured, and troubleshot 300+ proprietary IoT devices across 8 hospital departments, supporting seamless deployment and day-to-day system reliability.
• Validated 200 service zones, achieving greater than 90% tracking accuracy and ensuring dependable real-time asset visibility.
• Leveraged Elastic Kibana to monitor system logs, investigate anchor and sensor failures, and resolve issues through root-cause analysis.
• Partnered with hospital staff and key stakeholders to translate operational needs into technical solutions, ensuring successful adoption of equipment-tracking workflows.

Software Engineer

Internship

WHOOP

June 2025 — Aug 2025

Fast-paced work environment where I worked mainly in the backend.

• Architected and shipped static and dynamic components for the Advanced Labs home page using BFF architecture, enabling the launch of the new Advanced Labs dashboard
• Built CRUD APIs in Java and integrated with AWS Lambda/S3, enabling access to additional patient records and supporting integration with external healthcare systems
• Collaborated across frontend, backend, product, and design teams to deliver a new Advanced Labs experience, coordinating requirements and ensuring successful feature rollout
• Designed automated test suite with Cypress, and utilized Postman, and Datadog, to increase confidence in production deployments

Software Engineering

Internship

Hometap

June 2024 - Aug 2024

My first software internship. Mainly worked in the frontend.

• Shipped 25+ production-ready features using React and TypeScript, focusing on well-tested, maintainable UI components
• Built a reusable, responsive navigation system using React and Tailwind CSS, improving usability across desktop and mobile
• Authored technical documentation and onboarding materials, improving knowledge sharing and accelerating developer ramp-up
• Delivered 13 story points per sprint in an Agile environment, actively participating in standups, sprint planning, retrospectives, and code reviews